Refund policy

All SnugMotion sales are final. We do not accept returns or issue refunds. Please review the product description, sizing information and estimated pre-order shipping timeframe carefully before placing your order.

Eligible size exchanges and damaged or defective items are handled according to the terms below.

SIZE EXCHANGES

Size-exchange requests must be submitted within 7 days of delivery and are subject to size availability.

To be eligible for a size exchange, the item must be unworn, unwashed and unused, with all original tags attached. Items that show signs of wear, washing, damage, odors or alterations will not be accepted.

Customers are responsible for all shipping costs associated with a size exchange, including shipping the original item back to SnugMotion and shipping the replacement item to the customer.

Please contact us before returning an item. Items sent back without prior approval may not be accepted. We cannot guarantee that the requested replacement size will be available.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery so we can review the issue and make it right.

Please include your order number, a description of the issue and clear photographs of the item and packaging. Do not wash, wear or alter the item before contacting us.

QUESTIONS

To request a size exchange or report an issue with your order, please contact us at snugmotion@gmail.com.